Terms of Service

Last updated: 14 January 2026

1) Who we are

The Services are operated by:

• Operator: HostXNow
• Service/brand: CPBackup (a HostXNow service) / cpbackup.net
• Trading address: HostXNow, Old Bank Chambers, 582–586 Kingsbury Road, Erdington, Birmingham, B24 9ND
• Contact Form: Contact Support
• UK VAT: Not VAT registered in the UK
• EU VAT (OSS): EU372014432 (where applicable)

2) Definitions

• "Services" means the CPBackup website, client portal, Backup Manager, backup storage, automation, and related features we provide.
• "Customer Content" means any data you back up, upload, transmit, or store using the Services.
• "Backup Job" means a backup task/run initiated by your configuration (schedule or manual run), including any transfer, storage, verification, and logging.
• "Job Status" means the logs, status indicators, and error/alert messages shown in the client portal/Backup Manager.
• "Peak usage" means your highest recorded storage usage within a billing month (where peak usage billing is stated).
• "Billing cycle" means the recurring period you are billed for (typically monthly) as shown in your client area/invoice.

3) Eligibility and accounts

You must be able to form a legally binding contract to use the Services. You must provide accurate account and billing information and keep it up to date. You are responsible for all activity on your account, including safeguarding passwords, API tokens, and any credentials used to connect your source systems.

4) What the Services do (and don't do)

CPBackup provides offsite backup storage and automation for cPanel accounts and/or WHM reseller sources. Backups are stored in the native/official cPanel backup structure to support restore-ready workflows. Transfers and connections may use SSH/SCP for backup payloads and HTTPS for API calls, depending on configuration.

You are responsible for choosing backup scope, schedules, retention, and destination location, and for ensuring required access (API tokens, permissions, firewall rules, and connectivity) remains valid. You acknowledge backups are not guaranteed to run without ongoing valid credentials and connectivity, and you are responsible for monitoring Job Status/alerts, taking reasonable steps to correct reported errors, and performing restores and restore testing. You should maintain a layered backup strategy and keep independent copies of critical data rather than relying on a single backup system.

5) Your content and permissions

You retain ownership of your Customer Content. By using the Services, you grant us a limited licence to store, transfer, and process your Customer Content solely to provide the Services. You are responsible for ensuring you have all necessary rights and permissions to back up and store the data you submit.

6) Billing and payment

Fees are charged in accordance with the pricing shown at the time of order and in your client area. Overage is billed at the end of each billing cycle based on usage above your included allowance. We reserve the right to suspend access for non-payment. All fees are non-refundable except where required by law.

7) Acceptable use

You must use the Services in compliance with our Acceptable Usage Policy (AUP). Violation of the AUP may result in suspension or termination of your account.

8) Service availability

We aim to provide reliable service but do not guarantee 100% uptime. Scheduled maintenance, third-party outages, or events outside our control may affect availability. We are not liable for losses arising from service interruptions.

9) Limitation of liability

To the maximum extent permitted by applicable law, our total liability to you for any claim arising from these Terms or your use of the Services shall not exceed the total fees paid by you in the three months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages.

10) Termination

You may cancel your account at any time through the client area. We may suspend or terminate your account for breach of these Terms, non-payment, or as required by law. Upon termination, your data may be deleted after a reasonable retention period.

11) Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes via email or a notice in your client area. Continued use of the Services after the effective date constitutes acceptance of the updated Terms.

12) Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.